1. Browse Products: Explore our wide selection of premium cannabis flower, edibles, concentrates, vapes, and CBD products.
2. Add to Cart: Select your desired product(s), choose the quantity, and click “Add to Cart.”
3. View Cart & Checkout: When you are ready to purchase, click the shopping cart icon (top-right of your screen) to review your cart. Verify your items and click “Proceed to Checkout.”
4. Apply Discount Code: If you have a coupon code, enter it at checkout and click “Apply Coupon.”
5. Login or Register: If you are a returning customer, log in with your email and password. New customers can create an account during checkout by entering an email address and choosing a password.
6. Accept Terms & Conditions: Complete all required fields, accept the Terms & Conditions (located at the bottom of the checkout page), then click “Place Order.”
7. Complete Payment: After placing your order, you’ll see a Checkout Confirmation page with your order number. Shortly after, you’ll receive a secure Interac Request For Payment from us through your online banking. Just approve the request in your banking app—no manual steps needed.
   Your order will be processed and shipped once the payment is accepted.
8. Order Processing & Tracking: Once your payment is received, your order will be processed and shipped the following business day. We will email your Xpresspost tracking number as soon as it is available.

If you would like to add or edit your order, please place a new order and contact us so we can cancel your original one. Reach us via live chat or by emailing [email protected] with your order number and request for cancellation.

If you have already completed your payment but wish to change or add to your order, contact us as soon as possible to avoid additional shipping costs. We will do our best to accommodate your request if your order has not yet entered processing or shipping.

If you would like to cancel an order that has not yet shipped, please email us at [email protected] as soon as possible. Please note that once an order has shipped, cancellations are no longer possible.

Please note: Our goal is to ensure you receive your order as quickly and accurately as possible. Contact us promptly if you need to make any changes or adjustments.

We accept payments through Interac Request For Payment—a fast, secure, and seamless way to pay directly from your Canadian bank or credit union.

Once you place your order, you’ll receive a payment request through your online banking or mobile app. Simply approve the request—no need to enter email addresses, passwords, or payment amounts.

Orders are processed and shipped as soon as your payment is received.

If you’re new to this method, check out our How to Order page for a quick walkthrough.

Coming soon: We’ll also be accepting credit card payments to give you even more convenient options.

Paying now takes just a few taps.

Finish checkout.
Once you place your order, we trigger a secure Interac Request For Payment (RFP).

Open your banking app or online banking.
You’ll see a pending request in the e‑Transfer or Request Money section.

Approve the request.
Tap Accept (some banks label it Fulfil or Approve). No security question, no manual amount entry.

That’s it.
We get instant confirmation and start processing your shipment right away.

Once you’ve approved the Interac Request For Payment, we usually receive confirmation within minutes. In some cases, it may take up to 40 minutes for the payment to fully process, depending on your bank.

You’ll get an email confirming that your payment was successfully received. After that, your order will be packed and prepped for shipment. Once it’s shipped, we’ll send you another email with your Xpresspost tracking number so you can follow your delivery.

Once you’ve placed your order, the next step is to approve the Interac Request For Payment. Your order will remain On Hold until the payment is accepted through your banking app.

If the request isn’t approved within 2 days (48 hours), your order will be automatically canceled. To avoid cancellation, please complete the payment promptly after checkout.

If you have any questions about submitting payment, please contact us at [email protected] or reach out via live chat on our website.

We started Herbheaven to make access to high-quality cannabis products in Canada simple, safe, and convenient. We recognized that many fake online cannabis dispensaries were scamming customers, and we are fully committed to providing a trusted and reliable alternative. As passionate advocates of cannabis for its many medical and wellness benefits, we believe that Canadians should have secure and consistent access to premium cannabis flower, edibles, concentrates, vapes, pre-rolls, and CBD products. We understand how important it is for our customers to receive their cannabis products quickly and safely. You have come to the right place. Herbheaven is a professional and trustworthy online cannabis dispensary in Canada. Read our verified customer reviews for added confidence. If you ever experience an issue with your order, our dedicated support team will resolve it quickly and professionally.

You will receive a tracking number in your order confirmation email. Use the link provided in the email to track your order online.

If you created an account when placing your order, you can also log into your Herbheaven account to view your cannabis order status and tracking information at any time.

If your order tracking number does not work, it is usually due to one of the following reasons:

1. The shipping carrier has not yet updated their system with your tracking number. Please allow until the end of the day for the tracking information to appear.
2. Please ensure that you have entered the tracking number correctly. Double-check for any typing errors.

If you need further assistance, you can contact us through our live chat. Our team is ready to help with any cannabis order tracking questions.

If you have not received your package within 48 hours after the estimated delivery date, please contact us right away via live chat on our website or by emailing [email protected]. We will ask you to submit a service ticket with the shipping carrier and will assist you until the issue is resolved.

If a trace is filed, the carrier will conduct an investigation, which may take up to 5 business days. If the package is located, it will be delivered to you as soon as possible. If it is declared unrecoverable, we will send you one replacement package at no additional charge.

Please note that we do not provide postage refunds if your shipment arrives late due to delays with the c

Incomplete address usually means that something is missing from your shipping details, such as a unit number or apartment number. If this information is left out, we cannot make any changes once the package is in transit. Addresses cannot be edited once the order has been processed and shipped. Once the package leaves our facility, it is no longer within our control. We remind customers on our checkout page to include unit numbers and to confirm their complete address in the order confirmation email.

• We will no longer be using a return address. Packages with incomplete or incorrect addresses (including missing unit numbers) will be deemed lost and will not be refunded or reshipped. PLEASE MAKE SURE YOU ENTER YOUR CORRECT ADDRESS. Contact us IMMEDIATELY for any corrections BEFORE completing your payment.

• WE ARE NOT LIABLE FOR RETURNED MAIL DUE TO INCORRECT OR INCOMPLETE ADDRESSES (NO REFUNDS)

There are two likely scenarios if your package is marked as delivered but you have not received it:

1. The delivery worker placed it in the wrong mailbox, or
2. It is common for carriers to scan packages as “delivered” before the actual delivery is completed. In some cases, final delivery may occur later that day or the following day.

If you do not receive your package within two days after the expected delivery date, please contact us and we will file a trace with the shipping carrier. The carrier will conduct an investigation, which may take up to five business days. If your package is located, it will be delivered to you as soon as possible. If it is deemed unrecoverable, we will send you one replacement package free of charge (except for residents of Yukon, Nunavut, Northern Quebec, or if an inaccurate or incomplete address was provided).

From the Carrier Investigation Process:

The investigation includes contacting the recipient to confirm delivery and to better understand how they normally receive their mail or packages. The following checks are recommended:

• Ask the front desk, security, or mail room at the delivery address if someone accepted the package on your behalf.
• Check your community mailbox and parcel locker for a key or notice.
• Look around your property to see if the package was left in a safe location or in your personal mailbox.

In rare cases, a delivery scan may appear in the system before the package is actually delivered. If you receive your package after we open an investigation, please notify us right away to close the trace.

Mistakes can happen. If you receive your package and an item is missing, please contact us and provide an unboxing video or clear pictures showing what you received and what is missing. The more proof you provide, the better we can assist you and resolve the issue. We will review the packing process for your order and investigate where the error occurred.

We value the honesty of our customers and always do our best to correct any mistakes. Each situation is handled on a case-by-case basis, and we will work with you to find a fair solution.

• All packages are shipped discreetly and are fully smell-proof
• Products are first placed in a ziplock bag, then double vacuum-sealed to eliminate odors and maintain freshness
• Sealed products are packaged in a plain, unmarked parcel with a standard shipping label
• Extra care is taken to ensure there is no odor, branding, or visible indication of the contents inside the package

Cannabis comes in a wide variety of strains, and the quality of each flower strongly impacts its price. Higher-grade cannabis offers superior appearance, aroma, smoke quality, and potency, which is why you will see price differences from one strain to another.

Our grading system is based on what we call the 4 A’s:

Appearance: The visual quality of the bud — size, density, trichome coverage, and stickiness. Premium buds look vibrant, well-formed, and tempting, much like a perfectly cooked meal that catches your eye.

Smoke: The way the bud burns reveals a lot about how it was grown and cured. High-quality flower produces smooth, clean smoke that does not irritate the lungs and leaves behind a light, fluffy ash.

Smell: Aroma is a key part of the experience. AAAA-grade flower fills the room with a rich, pungent scent as soon as you open the package. Lower grades may have a more subtle aroma.

Potency: The strength and duration of the effects. Higher-grade cannabis delivers powerful, long-lasting experiences that maximize both recreational and medical benefits.

AAAA+ (Perfect 10/10): The highest grade we offer. These top-tier strains excel in all four categories — appearance, smell, smoke, and potency. Expect large, dense buds covered in trichomes, powerful aroma, ultra-smooth smoke, and strong, long-lasting effects. AAAA+ is truly best in class.

AAAA (9-9.5/10): Just below AAAA+. These strains may fall slightly short in one or two categories (for example, a 9/10 in appearance or potency), but still offer a premium experience. For most users, AAAA flower delivers exceptional value and quality.

AAA (7.5-9/10): The most common quality found in dispensaries across Canada. AAA strains can vary more within each category. Appearance ranges from good to great, smoke is typically smooth, aroma is noticeable, and potency is strong to very strong.

Appearance: Good to great (7-9/10)
Smoke: Good to great (7-9/10)
Smell: Strong (7-9/10)
Potency: Strong to very strong (7-9/10)

AAA flower pricing varies depending on the individual strain. You may find some AAA options that perform close to AAAA in quality, offering excellent value for price. Expect prices between $105 and $150 per ounce, depending on the batch and strain.

AA (7/10): Great value buds — affordable and effective. AA flower still delivers enjoyable potency for most users, but may have lighter aroma and more variation in smoke smoothness. These buds provide excellent bang for your buck, and many customers keep AA strains in their regular rotation. Do not underestimate the quality — some of our AA strains will hit surprisingly hard.

Pricing for AA flower typically starts around $90 per ounce, and some higher-quality AA strains may be close to AAA level.

Indica plants are short and bushy with broad, stubby leaves. These strains are typically well-suited for colder climates and have a shorter flowering cycle, making them popular among growers in northern regions.

Effects: Indica strains are known for their deeply relaxing and euphoric effects, often producing a calming ‘body high.’ They are ideal for evening use and are commonly used to relieve muscle tension, chronic pain, insomnia, appetite loss, eating disorders, stress, and depression.

Sativa plants are tall with slender, narrow leaves. These strains thrive in warmer climates and typically have a longer flowering cycle, making them a staple in tropical and equatorial growing regions.

Effects: Sativa strains produce uplifting and energizing effects, delivering a stimulating ‘head high.’ Users often report enhanced motivation, creativity, and focus. Sativa is a great choice for daytime use and is frequently used to improve mood and alleviate symptoms of depression, stress, fatigue, ADHD, and chronic pain.

Hybrid strains are crossbreeds of Indica and Sativa, offering a balance of effects drawn from both types. Hybrid cannabis strains are highly versatile and are popular among both new and experienced users for their customizable effects.

Effects: A balanced hybrid delivers both mood-enhancing and body-relaxing benefits. Depending on the specific strain, hybrids can lean Indica-dominant or Sativa-dominant, allowing users to tailor their experience to suit their personal needs and preferences.

Many people assume that a high THC percentage is the most important factor when choosing a cannabis strain, but that is not always the case. When selecting a strain, it is better to focus first on the desired effects and medicinal benefits, rather than simply chasing the highest THC number.

The overall experience depends on more than just THC. In fact, for some users, very high THC strains can be overwhelming or uncomfortable. It is important to match your choice to your personal tolerance and the kind of experience you want.

If you are looking for a long-lasting, mellow high with balanced effects, a lower to mid-range THC strain may be ideal. If you want an intense and powerful experience, a high-THC strain might be the right choice. At Herbheaven, we encourage our customers to choose based on the full effect profile, not just THC percentage alone.

For every $1 you spend on our website, you will earn 1 reward point.

After your purchase, you can also earn extra points by leaving an honest product review. For every approved product review you submit, you will receive 5 additional points.

Please note: You must be logged in with a registered account to earn and redeem reward points.

$1 = 20 points
$5 = 100 points

Once you’ve earned at least 20 points, you can start redeeming them for discounts on your future orders. To redeem your points, simply log in to your account and proceed to checkout. On the checkout screen, you’ll see an option to apply your available reward points toward your cart total.

Important: Your cart must have a minimum value of $50 in order to redeem points.

The more points you earn, the bigger your discounts — giving you more value every time you shop at Herbheaven.

Log in to your account and click on My Points to view your current Reward Points balance.

Do My Reward Points Expire?

After you receive confirmation that your order has been packaged and completed, it will be shipped on the next scheduled business day. If your order is completed after our daily processing window or on a weekend, it will be shipped the following business day.

Once your order has shipped, you will receive an email with tracking details so you can monitor your delivery.

Orders will take 2-4 business days from the date shipped to arrive. Delivery may take longer due to weather conditions and other unforeseen delays. If you live in a remote area, your order may take an extra few days.

Shipping is handled by a third party. We will not refund your shipping cost if delivery is delayed.

We do not ship outside of Canada.

Shipping fees are $15 for orders under $150. For orders over $150 after discounts and coupons, you qualify for free shipping based on your subtotal.

Orders are shipped via expedited shipping, and a tracking number will be emailed once your order ships. You can expect delivery within 1-2 business days, with possible extra days for remote locations.

Your first delivery is guaranteed, except for residents of Yukon, Nunavut, Northern Quebec, or if the shipping address provided is inaccurate or incomplete.

• We are not liable for returned mail due to incorrect or incomplete addresses (no refunds).

Yes, this is possible! You’ll need to sign up for Canada Post’s FlexDelivery™ service and use the unique address they provide for secure package pickup.

Unfortunately, at this time, orders must be placed online and shipped directly to your address.