Privacy Policy
Last updated September 2026 · Herb Heaven
Herb Heaven (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you visit our website or place an order, how we use it, and the choices you have. By using this site you agree to the practices described here.
1. Information we collect
- Account & contact details: name, email address, phone number and shipping address you provide when you register or check out.
- Order information: the products you buy, order value, and order history.
- Payment information: what we hold depends on how you pay. For an Interac e-Transfer we keep the email address and name used to send it. For a cryptocurrency payment we keep the payment reference. Credit card payments are completed on the secure page of our payment provider, so card numbers are never entered on this site and we do not collect or store them.
- Age confirmation: confirmation that you are 19 years of age or older.
- Usage data: basic technical information such as IP address, browser type and pages viewed, collected through cookies and similar technologies to keep the site working and secure.
2. How we use your information
We use your information to process and ship orders, provide customer support, operate our rewards program, prevent fraud and abuse, comply with our legal obligations, and, only where you have opted in, send you news and offers.
3. How we share information
We do not sell your personal information. We share it only with service providers who help us operate, for example, payment processors to take your payment, shipping carriers to deliver your order, email and hosting providers, and analytics tools, and only as needed to do their job. We may also disclose information where required by law or to protect our rights and the safety of others.
4. Cookies
We use cookies to remember your cart, keep you signed in, and understand how the site is used. You can control or disable cookies in your browser settings, though some features may not work as well without them.
About our visitor counts. So we know what is working on the site, we record which pages a visit opens, any add to cart, and whether the visit ended with an order. We also note whether you are on a phone, tablet or computer, which website sent you, and roughly which province you are in. This uses no cookies, stores no IP address, name or account information, and is not connected to your orders. When checkout can’t complete an order, we also note which check held it up, never what you entered. Records are removed after 13 months.
5. Data retention
We keep personal information only as long as needed for the purposes described here, including meeting legal, accounting and reporting requirements.
6. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent to marketing at any time. To make a request, contact us using the details below.
7. Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data.
8. Age requirement
This site and our products are intended only for adults 19 years of age or older. We do not knowingly collect information from anyone under 19.
9. Changes to this policy
We may update this policy from time to time. The “last updated” date above reflects the most recent version.
10. Contact
Questions about your privacy? Email [email protected].